Operations and Maintenance

Today’s complex business environments require a new business model. Tough competition and environments based on convergence technologies are driving many businesses to look for a partner to share the responsibility of managing and operating the critical systems and network components of their business.

What we do
Imtech ICT is primed to provide businesses with a wealth of choice; from outsourced activities, to the management of network elements, infrastructure and equipment, whilst providing full visibility, access and strategic control at all times.

Our flexible approach to Service & Maintenance means you can tap into the services that are only right for your business needs; whether this is a fully outsourced Managed Service or a technical escalation path and hardware replacements, Imtech ICT’s services are here to give you the choice around the maintenance of systems and / or network elements. You will no longer need worry about resources, spare parts and 24 x 7 monitoring - Imtech ICT can take care of everything seemlessly on your behalf.

How it helps
Imtech ICT provides SLA management reporting and through the evolution of our portal services, can make this available at anytime from anywhere. This enables your business to efficiently and simply control the continuation of service.

First Line Maintenance

• corrective and preventative maintenance as well as planned assistance and maintenance.
  Remote Technical Support
• following ITIL methodology, Incident, Problem, Change and Configuration Management through our 24 x 7 x 365 Service Operations Centre.
  Proactive Services
• Technical Support System Engineers act as a single- point-of-contact to track incidents through to a successful resolution
  System / Network Maintenance - Service Options -
• on going maintenance of systems and networks protects business investments and sustains your business, delivering the performance that end users expect.

Business Benefits

• Enables quick and easy incident tracking, resolution and restoration
• Answers technical, product-related questions and specific feature and function questions as and when needed
• Helps identify and apply periodic software maintenance fixes and software updates on covered system or network elements